Twenty years have passed since I joined this company.
The biggest reason I chose the hotel industry was to work a job where I could use English, which I had studied a little and was able to speak.
I had a rather short attention span at the time, but what kept me working in this hotel, in the middle of a line of huge hotels in Shinjuku, for such a long time was the challenge of finding out how we could get more guests to stay at our hotel. I was always thinking of ways to meet that challenge, and I embraced it.
It stayed also because I interacted with each and every guest every day, and I sensed that these small interactions built up into experience that would nourish me as I grew up.
The prevalence of the Internet these days means that fewer guests are making reservations directly over the phone like they used to, and the time I spend talking with guests has also become shorter.
Some say that you shouldn't perform a service if you can't perform it for everybody,but I think this way of thinking drastically narrows the services that you can provide and typifies a lifeless, canned service style.
That is why I make an effort to anticipate our guests' wishes and am eager to provide heartfelt hospitality from check-in to checkout. I want Hotel SunLite Shinjuku to be a hotel where every guest starts the day with a smile.
Hotel SunLite Shinjuku got a fresh start, becoming a Pearl Hotels member in 2009. I sincerely hope that you continue to stay with us in the future.